Yes, definitely. Our recommendation is to get in touch to help you with taking the right action. Wedding rings are made only to order, so they must be made correctly, because often their subsequent alteration is not possible.

For the inhabitants of Bucharest and Ilfov, contact a SempOro representative in order to establish a consultancy meeting (Respecting the rules in force Covid).

Our consulting services are FREE OF CHARGE

If you encounter difficulties in making an online order, access
HOW TO ORDER
and follow the steps presented on the page.

In this case, you will be contacted by a SempOro representative, by phone or email, who will inform you about the unavailability of the products. The SempOro representative will offer you the options available for your product or similar product.

The payment can be made online, through the Netopia payment service or cash on delivery at the time of receiving the package. In the case of products on order, it is necessary to pay an advance of 40%, and the rest of the payment will be paid at the time of delivery of the order.

Certainly. All SempOro products are carefully packaged in jewelry boxes and bags before being sent to the recipient. The presentation module with informative context of each piece can be found in the product page at Specifications.

SempOro offers warranty certificates for all jewelry, which are marked with the alloy title and the mark indicating the carats of the precious stones in the mount. In the Specifications of each product will be indicated the types of certificates that accompany the product

If you want to know more about a product, you can contact us directly at the phone number 0736 309 680 or leave us a message in the
CONTACT
section.

SempOro offers warranty for all products sold.
The warranty does not include products that have defects caused by improper blows, wearing or handling.

SempOro offers in some cases also a Lifetime Warranty for manufacturing defects. The type and duration of the warranty are specified in the page of each product

If the product is not made to order, the product can be changed if it does not meet your wishes, you can request that it be changed with another jewelry available in our stock. The exchange can be made within 30 days of purchase. Contact us directly at the phone number 0736 309 680 to find out how you can make the exchange.

It all depends on the model of the ring ordered. If it has a simple pattern and is not inlaid with stones on the sides, it can be easily modified by the SempOro specialist. If resizing is not possible, a SempOro representative will find a solution to satisfy your needs.

If the SempOro product purchased online does not meet your requirements, you can return it within 14 days. In order to make the return, please fill in the
Return Form
.

Special order (personalized) products cannot be returned.

In order to be engraved, the jewelry must have a width of at least 3mm and enough space to inscribe the desired message. On the page of each product. If engraving is available, this will be indicated in the Product Specifications.

Not. But you can buy gold jewelry in exchange by
setting up a meeting
with one of the SempOro representatives. This service is currently available only for Bucharest and Ilfov.

Yes. SempOro specializes in making custom-made jewelry. From our range of personalized products to the realization of unique parts in accordance with your requirements and desires.

We have several types of products. For the products in stock according to the product specifications, it will be issued to the courier company, one day after the payment confirmation, depending on how early / late this information will reach us. From the moment of confirmation of payment in most cases the delivery time is maximum 14 days, at the specifications of the desired product you can find the delivery time. For some products like custom or custom ones, it may vary. Therefore, an estimated time of realization and delivery you will find in the Specifications of each product.

For products made from the sketch, the duration can reach 90 working days. The time required is also influenced by the time it takes for you to decide on some aspects of the project.

The
SempOro Family
program is our way of thanking you. It is a loyalty program that offers bonuses, discounts and free services

When you create a client account, you will be automatically enrolled in the
SempOro Family
Program.

This program is FREE

For more details on deliveries please read the
Shipping Policy
.

Please contact us by phone (0736 309 680), by email, messenger or Whatsapp so that we can answer all your questions.